Shipping policy

The Ambient Desk ships ambient and desk lighting from partner warehouses. We believe in honest delivery windows—no “ships tomorrow” promises we cannot keep.

Processing time

Orders are typically processed within 1–3 business days after payment clears. Processing means preparing your order with our fulfillment partners before it enters the carrier network. Weekends and holidays may extend this slightly.

Delivery windows

Once shipped, delivery typically takes 7–15 business days from the partner warehouse to your address. International orders—and occasionally certain domestic routes—may take longer due to customs, remote locations, or carrier delays.

Estimated shipping windows are also disclosed at checkout. Please review them before completing your purchase. These are estimates, not guaranteed arrival dates.

How fulfillment works

We use third-party suppliers and partner warehouses (dropshipping). Your order may ship from a location different from our storefront address. Multiple items in one order may occasionally ship separately.

Tracking

When tracking becomes available, we email it to the address on your order. Some carriers update tracking slowly at first; please allow a short time after the “shipped” notice for movement to appear. If you have not received tracking within a reasonable period after the processing window, contact us.

Shipping destinations

We ship to destinations supported at checkout. If we cannot fulfill to your address, we will cancel and refund the order.

Customs and duties (international)

International shipments may be subject to customs duties, taxes, or import fees charged by your country. These are the buyer’s responsibility unless we explicitly state otherwise. Delivery times for international orders can be extended by customs processing.

Delays

Weather, peak seasons, carrier disruptions, and customs can extend delivery beyond the typical window. If your order is significantly delayed beyond what we disclosed, email us and we will help investigate with the carrier or supplier.

Wrong or missing address

Please double-check your shipping address at checkout. We are not responsible for packages that cannot be delivered due to an incorrect or incomplete address provided at purchase. If a package is returned to the sender for that reason, contact us about options; additional shipping fees may apply to resend.