Refund policy

At The Ambient Desk, we want you to be satisfied with your lighting. This Refund Policy explains how returns, replacements, and refunds work for our dropshipped products.

We process orders in 1–3 business days. Shipping to you usually takes 10–15 business days after that.

If your light arrives damaged, defective, or wrong, email us your order number and a photo. We’ll replace it or refund what’s fair.

A package that is still inside that 10–15 day window is not late yet. We’ll help you track it. A delay by itself is not an automatic full refund.

You can cancel until we send the order to our warehouse. After it ships, we can’t pull it back.

Changed your mind? You have 30 days after delivery if the item is unused and in original condition. You pay return shipping unless we made the mistake.

Questions: use the contact page and include your order number.

For refund or return questions: support@theambientdesk.com.