Privacy policy

This Privacy Policy explains how The Ambient Desk (“we,” “us,” or “our”) collects, uses, and shares personal information when you visit our store or place an order. We aim to be clear and careful with your data.

Information we collect

When you shop with us or contact support, we may collect:

Order details — products purchased, order totals, and transaction history
Contact information — name and email address
Shipping address — delivery name, street address, city, region, postal code, and country
Payment information — processed securely by Shopify and payment providers; we do not store full card numbers
Support messages — content you send when you email or message us
Device and usage data — such as IP address, browser type, and pages viewed, collected through standard store analytics and cookies

How we use your information

We use personal information to:

Fulfill and ship your orders through our partner warehouses and suppliers
Send order confirmations, shipping updates, and tracking when available
Provide customer support and respond to your questions
Improve our store experience and prevent fraud or abuse
Meet legal and accounting obligations

We do not sell your personal data

We do not sell your personal information. We share it only as needed to run the store—for example with Shopify (our platform), payment processors, and third-party suppliers or fulfillment partners who ship your order.

Service providers

Your information may be processed by:

Shopify — store hosting, checkout, and related services
Payment processors — to complete your purchase securely
Suppliers and logistics partners — to manufacture, pack, and deliver products (dropshipping fulfillment)

These parties receive only what they need to perform their role.

Cookies and analytics

Our store may use cookies and similar technologies to keep your cart working, remember preferences, and understand how the site is used. You can control cookies through your browser settings.

Data retention

We keep order and customer records as long as needed for fulfillment, support, legal compliance, and accounting. Support messages are retained as needed to resolve your request.

Your choices

Depending on where you live, you may have rights to access, correct, or delete certain personal information, or to opt out of marketing emails. To make a request, contact us using the details below. You can unsubscribe from promotional emails at any time via the link in those messages. Transactional emails about your order will still be sent as needed.

Children

Our store is not directed to children. We do not knowingly collect personal information from children under 16 (or the age of majority in your jurisdiction).