Refund Policy

At The Ambient Desk, we want you to be satisfied with your lighting. This Refund Policy explains how returns, replacements, and refunds work for our dropshipped products.

30-day return window

You may request a return within 30 days of delivery for unused items in original condition, with original packaging when possible. The delivery date is based on carrier tracking or the date we reasonably determine the order arrived.

Eligibility

Item must be unused and in original condition
Include all original accessories and packaging when practical
Request must be submitted within the 30-day window

Opened consumables (if any are offered, such as bulbs sold separately as consumable goods) are not eligible for refund once opened, unless defective.

How to start a return

Email support@theambientdesk.com with your order number, the item(s) you wish to return, and a brief reason. We will confirm eligibility and provide return instructions. Please do not ship a return until we have approved it.

Return shipping

Unless the item is defective or we sent the wrong product, the buyer is responsible for return shipping costs. We recommend using a trackable service. We are not responsible for returns lost in transit without tracking.

Defective or incorrect items

If your item arrives damaged, defective, or incorrect:

Contact us promptly at support@theambientdesk.com
Include your order number and clear photo proof of the issue (product and packaging when relevant)
We will offer a replacement or refund, as appropriate

For approved defective or wrong-item cases, we cover return shipping or provide a prepaid label when available.

Refunds

Once we receive and inspect an approved return, we process your refund to the original payment method. Please allow time for the payment provider to post the credit. Original outbound shipping fees are generally non-refundable unless the return is due to our error or a defect.